I'm assuming that we have covered everything now?
If this is the case, then please run this tool to remove the software we used.
KpRm by Kernel-panik
- Download KpRm and save it to your Desktop
- Right click on the icon and select Run as administrator.
- Click Yes on the Disclaimer.
- Place a check mark in Delete Tools and Create Restore Point.
- Under Delete Quarantine, check Delete in 7 days.
- Click Run.
- Click OK in the All operations are completed box.
- It will create and open a log report.
- KpRm will delete itself from you Desktop and you can either save or remove the report that was generated.
These articles offer good advice and information for the future.
Keep your computer secure at home
How your system gets infected.
Ransomware advice.
Choosing Secure Passwords.
Thank you for contacting us at Bleeping Computer.
Dennis