I think I have a virus on my laptop. Can anyone help? Annoying popups
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I think I picked up a virus on my Laptop.
Started by
mnelfl
, Apr 09 2024 08:57 AM
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This topic is locked
3 replies to this topic
#1
mnelfl
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#2
dennis_l
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Posted 09 April 2024 - 09:12 AM
Hi mnelfl,
My name is Dennis and I will assist you with your computer problems.
Please read through these guidelines before we start.
- Back up any important data, as a precaution before starting this process.
- If you are unsure about anything then please ask. This makes the task much easier in the long run.
- Do not run any other tools or make changes to your system during the removal process.
- Please do not start a new topic and keep all replies in this thread.
- Follow the instructions in the sequence advised.
- Copy and paste the logs into the reply. I will advise if anything needs to be added as an attachment.
- Here at Bleeping Computer we are mostly volunteers, so please be patient with us. I’ll try to respond within 24 hours. You will be advised if it is expected to be longer than 48 hours.
- Please let me know if you are going to be delayed in responding. If you do not reply after 5 days, I’ll assume you do not want to continue and will close the topic.
- Sometimes things might seem to be resolved, but there may still need to be more checks necessary, so please wait until I give the all clear.
Firstly I'd like you to follow the steps outlined here: Preparation Guide
Section 6 covers how to download and run the Farbar Recovery Scan Tool (FRST).
Note: If you receive a warning about the download, it is a false positive and you can safely ignore it.
Please copy and paste both FRST logs into your reply. If you get an error message advising that the content is too long, you should post 2 separate replies.
Dennis
#3
dennis_l
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Posted 12 April 2024 - 06:10 AM
Please advise if you still need help?
It has been 3 days since my last post.
If you have not replied within the next 48 hours, I will assume that you no longer need help and this topic will be closed.
#4
dennis_l
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Posted 15 April 2024 - 05:14 AM
Please note that this topic is now closed, due to the lack of feedback.
If you still have problems, would you please send me or any Moderator a Personal Message (PM), requesting that it is re-opened, within the next 5 days.
Please include a link to the topic in the Personal Message.
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